Shipping policy
Shipping Policy
Thank you for shopping with us! Below are the details regarding our shipping process.
Order Processing
All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays.
If we are experiencing a high volume of orders, processing may be delayed by an additional business day. In such cases, we will notify you via email.
Shipping Time
Once your order has been processed and dispatched, delivery typically takes 7–14 business days depending on the shipping method and courier service.
Please note that delivery times are estimates and may vary due to factors outside our control, such as courier delays, weather conditions, or operational issues.
Shipping Charges
Shipping charges for your order will be calculated and displayed at checkout.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing tracking information. Tracking updates may take 24–48 hours to become active.
Delayed or Lost Orders
If your order has not arrived within the expected delivery timeframe, please allow a few extra days for transit. If the delay continues, contact our support team with your order number, and we will assist you promptly.
Incorrect Address
Please ensure that all shipping details are correct at checkout. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
Damaged Items
If your order arrives damaged, please contact us immediately with clear photos of the item and packaging so we can review and resolve the issue.